Billing & cancellation

Plans

DIY — $29/month. The full platform, self-serve, with these docs as your guide.
Guided — $79/month. Everything in DIY plus priority email support from a human within one business day, and hands-on help getting set up.

Both plans are commission-free: we never take a percentage of your orders. Customer payments go straight to your Stripe account.

The free trial

Every account starts with a 30-day, fully functional trial. A card is required at signup but isn't charged until day 30. Cancel before then and you pay nothing.

Payments and failed charges

Your card is charged monthly through Stripe. If a charge fails:

Smart retries — Stripe retries the card automatically over several days. We email you when a charge fails.
Read-only grace period — if retries keep failing, your account goes read-only for 7 days: your storefront stays visible, but new orders are paused and the dashboard shows a banner. Fix your card under Account & billing → Update payment method and everything resumes immediately.
Suspension — still unpaid after the grace period, and the account is suspended until payment succeeds.

Cancelling

Cancel anytime from Account & billing. Your account stays fully active through the end of the period you've paid for — no abrupt shutoff. You can also un-cancel up to the last day.

After your paid period ends:

Your storefront is replaced with a closed page.
Your menu and order data remain exportable as CSV for 30 days.
After 30 days, data is archived (contact us for deletion on request).

Changing plans

Want to move between DIY and Guided? Email support and we'll switch you — proration is handled by Stripe.